Best Practice in Volunteer Management

Who is this course is for?

For micro, small to medium community and voluntary groups interested in working with volunteers - for one off events, projects or longer ongoing volunteer placements. This session is an overview covering all the Best Practice essentials, but will be tailored towards participants' previous engagement and experience with volunteers (via pre-course survey).

Course aim:

Led by Volunteer Centre Hackney, this session will introduce you to the key areas of volunteer management, policies, recruitment and support in order to develop a programme that really works for your organisation and your volunteers.  

The session will cover:

• Recruiting and retaining the right volunteers
• Supporting and managing volunteers
• Creating a volunteer policy and volunteer agreement
• Writing role descriptions
• Essential policies and procedures including induction, Health & Safety, insurance and legal obligations
• Recognising and rewarding volunteers

Learning outcomes:

By the end of the session participants will:

• have gained knowledge of the key elements of good volunteer management
• have gained knowledge of all the processes, policies and procedures that are essential to deliver an effective volunteer programme
• have an understanding of what contributes to a volunteer’s sense of wellbeing in his/her role, and the ways in which they can be supported, recognised and valued
• have created or revised their volunteer roles, and have the knowledge to set up their organisation and roles on Volunteer Connect